Customer-Relation Management: A-Z Naikin Customer Retention (Bundling)

Customer-relationship Management: A to Z Bikin Customer Loyal sama Brand Kita
Topik yang dibahas:

• Customer-relationship Management: A to Z bikin customer setia sama brand kita
• Impact customer-relationship management ke brand kita: sales, repeat order, & efisiensi budget marketing
• Cara optimasi teknologi & data buat naikin customer-relationship
• Masalah yang bikin customer-relationship kita jadi jelek
• Case study: case yang gagal & berhasil

Brand and Customer Loyalty Development: Cara Membuat Customer Setia
Topik yang dibahas:

• Understanding the importance of customer loyalty in business: Hubungan customer loyalty & profitabilitas
• Customer loyalty strategy in Skingame: What & how to do it
• The impact of customer loyalty to "Skingame" business: advocate product, product launching and etc
• Things to consider when creating customer loyalty program
• Bagaimana mengukur performa customer loyalty?: Customer Loyalty Metric
• Case study of customer loyalty program, win and fail case study