Deskripsi
Sub Topic:
- Fundamentals: values and principles to create and manage customer relationship
- Building a meaningful relation: step by step bikin customer jatuh cinta dan setia
- Conversational selling: cara maksimalin peran customer relation (admin) buat naikin sales
- Operational and system effectiveness: gimana cara bikin sop dan hire tim yang mantap
- Customer and data: gimana cara ngumpulin, analisis, sampe manfaatin data customer?
- Gimana cara menghadapi customer yang komplain dan marah-marah?
- Offline customer relationship management: gimana kalo bisnisnya full offline?
- Case study gagal dan berhasil