Deskripsi
Customer-relationship Management: A to Z Bikin Customer Loyal sama Brand Kita
Topik yang dibahas:
- Customer-relationship Management: A to Z bikin customer setia sama brand kita
- Impact customer-relationship management ke brand kita: sales, repeat order, & efisiensi budget marketing
- Cara optimasi teknologi & data buat naikin customer-relationship
- Masalah yang bikin customer-relationship kita jadi jelek
- Case study: case yang gagal & berhasil
Brand and Customer Loyalty Development: Cara Membuat Customer Setia
Topik yang dibahas:
- Understanding the importance of customer loyalty in business: Hubungan customer loyalty & profitabilitas
- Customer loyalty strategy in Skingame: What & how to do it
- The impact of customer loyalty to "Skingame" business: advocate product, product launching and etc
- Things to consider when creating customer loyalty program
- Bagaimana mengukur performa customer loyalty?: Customer Loyalty Metric
- Case study of customer loyalty program, win and fail case study